Terms of service.

Please note your date has not been secured until Urban & Wild co has provided you with your Invoice & received your 25% non-refundable deposit/booking fee. By providing payment of this deposit/booking fee the client has accepted the Terms & Conditions as outlined below. Balance of the invoice is then payable one month prior to the event. Florals will not be delivered to the client if final payment has not been received.

 On cancellation of the event prior to 60 days, the client will be refunded any additional monies paid less the 25% deposit/booking fee. Events cancelled with less than 30 days prior will only receive 50% refund on any additional monies paid less the 25% deposit/booking fee. Events cancelled less than 14 days prior will receive no refund. A refund will not be provided on any non-perishable items purchased on behalf of the client for their event.

 In the event of a required postponement, the booking fee will be held for a total of 18 months from the original date & is transferable to the rescheduled date. After this time all monies will be forfeited. We will do our best to accommodate new dates however, if we are unavailable, the initial booking fee payment remains non-refundable.

Changes to the invoice can be made up until one month prior to the wedding & only before final payment has been received. Please note the overall invoice cost cannot be reduced by more than 10% of the original invoice amount. Any leftover cost from additional items removed will then be used to purchase additional product which will be allocated to the remaining items making these more detailed. 

Urban & Wild co reserves the right to make floral substitutions in the event that the florals received are not of a suitable quality. The client is to trust that Urban & Wild co will choose the best-looking, freshest in season florals to achieve the desired floral vision as per the inspirational photos provided. These florals may/may not be identical to those in the pictures. 

Urban & Wild co reserves the right to amend or change the pricing outlined in the original invoice in the event of cost changes that are outside our control (e.g wholesale floral prices & sundries affected by shipping costs nationally/internationally) Every effort will be made to keep to the original invoice total, however in the event that a price increase will affect the original invoice amount, we will formally advise in writing & provide recommendations no later than 14 days prior to your event date.

Urban & Wild co reserves the rights to photograph and use photographs from your event for promotional purposes & advertising unless previously discussed. 

All hired items such as vase ware, styling items & sundries are the responsibility of the client. Hired items that are missing or damaged will be invoiced to the client to reclaim the cost price value of these items. If agreed that the client will be collecting and returning the hired items, these items will need to be returned to Urban & Wild co within 5 days of the wedding.  

It is the responsibility of the client to liaise with their chosen venue regarding the construction of floral installations & hired items that may cause damage. This includes, but is not limited to open candle flames, stakes in the ground & hanging installations on existing beams & structures.  

The client agrees that by choosing Urban & Wild co as their florist, we are to be the only person doing flowers for the event to ensure all the florals associated with the event are cohesive with our brand and your vision and to a suitable standard.

Urban & Wild co reserves the rights to all proposals, quotes & invoices. These are not to be provided/shared with any other florists.

Urban & Wild co reserves the right to change these Terms & Conditions without notice. Terms & Conditions published on the website will always be the latest version & will override any prior Terms & Conditions provided in any other form.